Terms of service

1. Acceptance of Terms

By accessing or making a purchase through the Pawvly website, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, please do not use our website.

Pawvly reserves the right to update or modify these Terms at any time. Changes take effect immediately upon publication on the website.

2. About Our Products

Pawvly specializes in enrichment toys for indoor cats. Our Cat Puzzle Maze Box is a modular felt maze toy designed to stimulate your cat's natural hunting instincts through self-directed play.

All our products are made from recycled, non-toxic felt. They are claw-safe and contain no sharp edges, no batteries, and no electronics. The product is suitable for cats of all ages, including kittens.

Product images are for illustrative purposes. Slight color variations may occur due to screen settings and photography conditions.

3. Ordering and Confirmation

To place an order, simply select your preferred product and variant, add it to your cart, and complete the checkout process.

Once your order is submitted, you will receive an email confirmation. This confirmation does not constitute final acceptance of your order — it is a record of receipt. Orders may be cancelled or modified in exceptional cases (e.g., stock issues or payment verification failures), in which case you will be notified and fully refunded.

4. Prices and Taxes

All prices are displayed in US dollars (USD) unless otherwise indicated. Prices are inclusive of applicable taxes according to the legislation of the destination country.

Pawvly reserves the right to change prices at any time. The price applicable to your order is the one displayed at the time of purchase.

Customs duties or import taxes may apply depending on your country. These are the buyer's responsibility. We recommend checking your local regulations if you are ordering from outside the main shipping zones.

5. Payment

We accept the following payment methods: credit/debit cards (Visa, Mastercard, American Express), PayPal, and other methods available at checkout.

Payments are processed through secure encrypted systems. Pawvly does not store your card details.

6. Shipping

All shipping details are outlined in our Shipping Policy. We ship internationally to the USA, UK, Canada, Australia, New Zealand, and other countries listed at checkout.

7. Returns and Refunds

Please refer to our Returns & Refunds Policy for full details. We offer a 30-day return window and a straightforward refund process.

8. Limitation of Liability

Pawvly is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

Our maximum liability for any claim related to a product purchase shall not exceed the amount paid for that product.

9. Intellectual Property

All content on this website — including but not limited to the Pawvly name, logo, product names, images, and copy — is the exclusive property of Pawvly and is protected by applicable intellectual property laws. Unauthorized reproduction or commercial use is strictly prohibited.

10. Governing Law

These Terms are governed by applicable law. Any disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts.