Privacy policy

1. Data Controller

2. What Data We Collect

When you make a purchase or contact us, we may collect the following information:

  • Full name
  • Shipping address
  • Email address
  • Phone number (if provided)
  • Payment data (processed securely by our payment provider — Pawvly does not store card details)
  • IP address and browsing data (via cookies)

3. How We Use Your Data

We use your personal data to:

  • Process and fulfill your order
  • Send order confirmations and shipping updates
  • Handle returns, refunds, and customer support requests
  • Improve our products and website experience
  • Comply with legal and tax obligations
  • Send marketing communications, only with your explicit consent

4. Legal Basis for Processing

  • Contract performance: order fulfillment, shipping, and customer service
  • Legitimate interest: service improvement and fraud prevention
  • Consent: marketing communications and non-essential cookies
  • Legal obligation: compliance with tax and accounting regulations

5. Who We Share Your Data With

Your data may be shared with:

  • Shopify Inc.: e-commerce platform powering our store
  • Payment processors: Stripe, PayPal, or others depending on your chosen method
  • Shipping and logistics carriers: required to deliver your order
  • Email marketing providers: only if you have given consent
  • Competent authorities: when required by law

6. International Data Transfers

As we work with international tools and providers (Shopify, payment gateways, logistics services), your data may be transferred and processed outside your country of residence. In all cases, such transfers are carried out with appropriate safeguards in accordance with applicable data protection regulations.

7. Data Retention

We retain your data for as long as necessary to fulfill the purpose for which it was collected, and in any case for the periods required by applicable legal, tax, and accounting obligations.

8. Your Rights

You have the right to:

  • Access: know what personal data we hold about you
  • Rectification: correct inaccurate data
  • Erasure: request deletion of your data when it is no longer necessary
  • Objection: object to processing in certain circumstances
  • Restriction: request that we limit processing of your data
  • Portability: receive your data in a structured, machine-readable format

To exercise any of these rights, email us at contact@pawvly.store with your name and the right you wish to exercise.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. All transactions on our website use secure SSL/HTTPS encryption.

10. Cookies

This site uses first-party and third-party cookies. You can manage your cookie preferences through the cookie banner displayed on your first visit to our site.

11. Children

This website is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us so we can delete it promptly.