Shipping policy
We Ship Worldwide
Pawvly ships to the following countries and regions:
| Country | Estimated Delivery |
|---|---|
| United Kingdom | 2–5 business days |
| United States | 4–7 business days |
| Canada | 4–8 business days |
| Australia | 5–8 business days |
| New Zealand | 5–10 business days |
For orders to other countries, estimated delivery times will be shown at checkout.
All delivery estimates are in business days and are counted from the date of shipment, not from the date of order.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Shipping Cost
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. We periodically offer free shipping promotions — check www.pawvly.store for current offers.
Order Tracking
Every Pawvly order includes full tracking from the moment it leaves our warehouse. You will receive your tracking link by email. You can also contact us at contact@pawvly.store if you need help locating your order.
Delays
While we do everything possible to meet the estimated delivery windows, delays can occasionally occur due to customs processing, carrier delays, or peak shipping seasons. These situations are outside our control, but we will always keep you informed and work to resolve any issue as quickly as possible.
Incorrect Address
Please double-check your shipping address before completing your order. Pawvly is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at contact@pawvly.store — we'll do our best to correct it before the order ships.
Undelivered Orders
If your order is marked as delivered but you haven't received it, please:
- Check with neighbors or building reception
- Check if there's a delivery notification card
- Contact us at contact@pawvly.store within 7 days of the marked delivery date
We will investigate and resolve the issue with the carrier on your behalf.
Questions?
Contact us at contact@pawvly.store — we respond within 24–48 business hours.