Contact information
Contact Us
Have a question about your order, our products, or anything else? We'd love to hear from you.
This is the fastest way to reach us. We respond to all messages within 24–48 business hours.
⏰ Support Hours
Monday to Friday, 9:00 AM – 6:00 PM (CET)
What Can We Help With?
- Order status and tracking
- Returns, exchanges and refunds
- Product questions
- Shipping issues or delivery delays
- Any other question or feedback
To Speed Things Up
When reaching out about an existing order, please include:
- Your order number
- The email address used to place the order
- A brief description of your question or issue
Pawvly
contact@pawvly.store
www.pawvly.store
We're a small team that genuinely cares about you and your cat. Thank you for trusting Pawvly. 🐾